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快客业发展带给交通运输服务质量的冲击

Impact of Fast Passenger Development on Transportation Service Quality

摘要:

近几年来,随着高等级快速客运事业的出现及发展,给全行业的服务质量带来了巨大的冲击,促进了行业服务质量的提高。 一、服务意识得到提高 服务质量是人们选择出行方式的重要因素,优质服务将使企业充分地占有客运市场,取得应有份额。快速客运事业发展起来后,尤其是我省龙运集团自1997年8月26日开通哈同线路后,实行“七统一”的经营标准,采用高等豪华客

Abstract:

In recent years, with the advent and development of high-grade rapid passenger transport business, it has brought tremendous impact on the service quality of the entire industry and promoted the improvement of service quality in the industry. First, improve service awareness Service quality is an important factor in people's choice of mode of travel, quality service will enable enterprises to fully occupy the passenger market, to obtain its due share. After the development of rapid passenger transport business, especially after Longyun Group of our province started its operation on the same route on August 26, 1997, it implemented the operating standard of "seven unifications"

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