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基于保证交通运输服务质量的预警管理系统探讨

Probe into Early Warning Management System Based on Guaranteeing Transportation Service Quality

摘要:

一、建立保证交通运输服务质量预警管理系统的思路 交通运输的生产经营以载运工具为生产经营单位,具有分散作业、机动灵活、流动性大等特点,所以交通运输服务质量随意性大,不易受控制,再加上在执行质量管理过程中失误的不可避免性,使得服务质量难免出现不良波动。如,车乘人员服务态度恶劣、违反服务操作规程等,造成交通运输企业的服务质量水平相对与服务质量目标总是处在好、

Abstract:

I. Establishing a Train of Thought for Pre-Warning Management System to Ensure Quality of Transportation Services Transportation and production operations are carried by carriers. They are characterized by decentralized operation, flexible mobility and large liquidity. Therefore, the quality of transportation services is arbitrary and not easy to be affected Control, coupled with inevitable mistakes in the implementation of quality management, makes the quality of service inevitable fluctuations. For example, car passenger service bad attitude, in violation of service regulations, resulting in the level of service quality of transport enterprises relative to the quality of service objectives are always good,

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